Privacy Policy

Privacy Policy

Effective Date: August 2024

Welcome to Club of Pets! This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled securely.

1. Information We Collect

Essential Information:

  • Device and Usage Information: We collect information about your device and browsing activity, such as IP address, time-stamps, pages visited, and login status, using cookies. This helps us:
    • Remember your login status.
    • Monitor website performance.
    • Allow seamless navigation and shopping experience.
    • Ensure secure processing of your data.

Order Information:

  • When you make a purchase, we collect personal details including your name, email address, shipping and billing addresses, and contact information. This data is used to process your orders and communicate with you about your purchase.

Account Information:

  • If you create an account, we store your information to make future purchases easier. You may withdraw your consent and delete your account at any time by contacting us.

Partial Purchases:

  • If you start but don’t complete a purchase, we may send you an email reminder. You can opt out of these communications at any time.

Reviews:

  • After a purchase, we may ask you to review the product. Your feedback helps us improve our services.

Personalization:

  • We use information about your visit, such as pages viewed and referral sources, to offer a personalized experience and relevant communications. This is done through cookies which you can block if you prefer.

Marketing:

  • We may use your email to send newsletters or marketing offers if you have opted in. You can unsubscribe at any time.

    2. How We Use Your Information

    We use your personal data for:

    • Processing and managing orders.
    • Communicating order status and updates.
    • Personalizing your shopping experience.
    • Sending marketing communications, with your consent.
    • Analyzing trends and statistics for internal purposes.

    We do not sell, rent, or trade your personal information to third parties. Aggregated data may be shared with marketing partners for analysis but does not identify individuals.

    3. Data Sharing and Third-Party Services

    Service Providers:

    • We use third-party services for payment processing (Shopify Payments) and order fulfillment (Efulfillment Services). These providers are contractually obligated to protect your data.

    Analytics:

    • We use Google Analytics and Search Console to track and analyze website usage.

    Marketing and Social Media:

    • We may use Google, Facebook, and other social media platforms for advertising and promotional purposes.

    Links to Other Sites:

    • Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to review their policies.

    4. Data Security

    We use Secure Sockets Layer (SSL) encryption and rely on Shopify Payments for secure payment processing. We do not store sensitive financial data.

    5. Your Rights and Choices

    If you are located in the EU, you have the following rights:

    • Access: Request access to your personal data.
    • Correction: Request correction of inaccurate or incomplete data.
    • Erasure: Request deletion of your data.
    • Portability: Request a copy of your data in a structured format.
    • Objection: Object to certain types of processing.

    For assistance with these rights or other privacy concerns, contact us at [email protected].

    6. Data Retention

    We retain your data for as long as needed to fulfill orders, comply with legal obligations, and ensure security. Data may be retained for fraud detection and tax purposes.

    7. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on our website, and the effective date will be updated. Your continued use of our services constitutes acceptance of the updated policy.

    8. Contact Us

    For any questions, concerns, or to exercise your privacy rights, please contact us at:

    Email: clubofpets.petshop@gmail.com
    Mailing Address: Club of Pets, Düsseldorf, Germany

    Thank you for trusting Club of Pets with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.